Cancellation & Refund Policy
At Spin Bowlers, we aim to provide a seamless and enjoyable experience for all users. However, we recognize that there may be circumstances where you need to cancel your participation or request a refund. This policy outlines the terms and conditions for cancellations and refunds.
1. User Cancellations
Before the Contest Begins: You can cancel your entry into a contest before it starts, as long as it's within the allowed cancellation period as indicated on the contest details page. Upon successful cancellation, your entry fee will be credited back to your account balance.
After the Contest Begins: Once a contest has started, cancellations are not permitted, and entry fees become non-refundable since the contest results are based on real-time player performance.
2. Cancellations by Spin Bowlers
Insufficient Participation: If the required number of participants for a contest is not met, Spin Bowlers reserves the right to cancel the contest. In this case, all entry fees will be fully refunded.
Technical Issues: If a contest is disrupted due to technical issues, server problems, or unexpected interruptions, Spin Bowlers may cancel the contest and issue refunds to all participants.
Rule Violations: If a contest is canceled due to violations of our Fair Play Guidelines or other platform rules, participants involved in such violations may not be eligible for a refund.
3. Refund Policy
Eligible Refunds: Refunds may be issued in the following scenarios:
- Spin Bowlers cancels the contest.
- Users cancel their entry before the contest starts.
- Billing or payment errors.
Refund Method: Refunds will be credited to your Spin Bowlers account balance. You may use this balance for future contests or request a withdrawal according to our withdrawal policy.
Non-Refundable Situations: Refunds will not be issued in the following cases:
- Disqualification due to rule violations.
- Losses resulting from in-game player performance.
- Requests made after a contest has started or ended.
4. Withdrawing Your Account Balance
Requesting a Withdrawal: You can request a withdrawal of your account balance at any time, provided you meet the minimum withdrawal requirements outlined on our platform.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Withdrawal Fees: A small processing fee may be applied to withdrawals, and this will be clearly communicated during the withdrawal process.
5. Requesting a Refund or Cancellation
Contact Support: To request a cancellation or refund, please reach out to our support team at [your contact email]. Be sure to include your account details, contest information, and the reason for your request.
Review Process: Our team will review your request and respond within 24-48 hours.
6. Policy Modifications
Spin Bowlers reserves the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically.
7. Contact Information
If you have any questions or concerns regarding this Cancellation & Refund Policy, please contact us at [email protected].